Refund Policy

1. General Policy

At DevSolve, we aim to ensure transparency and fairness between creators and buyers. Our platform facilitates the purchase of digital modules contributed by independent creators. We understand that digital products should meet quality expectations, and we provide a limited refund window for genuine issues.

2. 24-Hour Refund Window

We offer a 24-hour refund window from the time of purchase. If you feel that the code or module is spam, not working as described, or significantly different from what was advertised, you can request a refund within this timeframe.

After the 24-hour window expires, all module purchases become final. We encourage users to thoroughly test and review the module within this period.

3. How to Request a Refund

To request a refund, you must report an issue with the module through the support section located on the module detail page. When reporting, please provide:

Detailed description of the issue
Screenshots or error logs (if applicable)
Steps you took to reproduce the problem
Your system/environment details

Note: Refund requests can only be submitted within 24 hours of purchase.

4. Admin Review Process

Once a refund request is submitted, our admin team will review the case by:

Examining the reported issue and provided evidence
Reviewing the module documentation and description
Testing the module functionality (if necessary)
Communicating with both buyer and creator

If the request is found to be genuine and the module indeed has significant issues or doesn't match the description, a refund will be processed by the admin. The review process typically takes 2-5 business days.

Refund Timeline: Once your refund is approved, it will be processed within 2-3 business days. Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

5. Creator Accountability

Creators must ensure that their modules are functional, clearly described, and comply with our content and quality standards. If a creator receives multiple genuine refund requests or repeatedly violates platform guidelines, appropriate action will be taken including:

Warning and guidance for improvement
Revenue withholding for problematic modules
Temporary or permanent suspension
Module delisting or removal

6. Non-Refundable Situations

Refunds will not be granted in the following situations:

Request submitted after the 24-hour window
Change of mind or buyer's remorse
Incompatibility with buyer's specific setup (when requirements were clearly stated)
Lack of technical skills to implement the module
Frivolous or false claims

7. Contact

For any refund-related questions or disputes, contact us at:

Via our contact page
By email: support@devsolve.com
Through the support section on the module detail page